Terms & Conditions
Welcome to the website of Number One Building Cleaning LLC. By accessing or using this website and our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
About Us
Number One Building Cleaning LLC is a professional cleaning company established in 2003, providing high-quality residential, commercial, industrial, and specialized cleaning services across Dubai, United Arab Emirates.
Acceptance of Terms
By using our website, requesting a quotation, booking a service, or communicating with us, you agree to these Terms & Conditions and our Privacy Policy.
Our Services
We provide a wide range of professional cleaning services, including but not limited to:
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Villa Cleaning
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Flat Cleaning
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Office Cleaning
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Carpet Cleaning
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Shop Cleaning
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Sofa Cleaning
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Glass Cleaning
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Move in Cleaning
All services are subject to availability and may vary depending on the location and project requirements.
Quotations and Pricing
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All quotations are based on the information provided by the customer.
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Final pricing may change if the actual site conditions differ from those described during the quotation process.
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Prices are quoted in UAE Dirhams (AED) unless otherwise stated.
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Quotations remain valid for the period specified in the quotation.
Booking and Scheduling
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Bookings are confirmed only after acceptance by Number One Building Cleaning LLC.
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Customers are responsible for providing accurate contact details and service locations.
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We reserve the right to reschedule services due to weather conditions, emergencies, operational requirements, or unforeseen circumstances.
Customer Responsibilities
Customers agree to:
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Provide safe and unobstructed access to the property.
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Inform us of any fragile, valuable, or sensitive items before cleaning begins.
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Secure cash, jewelry, confidential documents, and other valuables.
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Ensure utilities such as water and electricity are available when required for the service.
Cancellation and Rescheduling
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Cancellation or rescheduling requests should be made as early as possible.
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Late cancellations may be subject to applicable service charges.
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We reserve the right to cancel or postpone services due to circumstances beyond our reasonable control.
Payments
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Payment terms will be communicated during booking or as stated in the invoice.
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Payments must be made using the approved payment methods.
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Late payments may result in suspension of future services or additional charges where applicable.
Satisfaction and Service Quality
Customer satisfaction is our priority.
If you are not satisfied with any aspect of our cleaning service, please notify us within 24 hours of service completion. We will review your concerns and, where appropriate, arrange a suitable resolution.
Limitation of Liability
While we exercise the highest level of care and professionalism:
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We are not responsible for pre-existing damage, wear and tear, or deterioration of materials.
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We are not liable for damage resulting from faulty installations, poor maintenance, or defective surfaces.
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Our liability shall be limited to the value of the cleaning service provided, except where otherwise required by applicable law.
Health and Safety
Our staff follow industry-standard health and safety procedures and use professional equipment and cleaning products. Customers must inform us in advance of any hazardous conditions, restricted areas, or special safety requirements.
Intellectual Property
All content on this website, including text, graphics, logos, images, icons, designs, and other materials, is the property of Number One Building Cleaning LLC unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
Website Usage
You agree not to:
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Use the website for unlawful purposes.
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Attempt unauthorized access to our systems.
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Upload harmful software, malware, or malicious code.
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Interfere with the security or operation of the website.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of external websites.
Privacy
Any personal information submitted through our website is handled in accordance with our Privacy Policy and applicable laws of the United Arab Emirates.
Changes to Terms
Number One Building Cleaning LLC reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page and become effective immediately upon posting.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Contact Us
Number One Building Cleaning LLC
Dubai, United Arab Emirates
If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our Contact Us page.